In November 2024, OMB released a memo clarifying that the Paperwork Reduction Act (PRA) does allow usability testing and offering guidance on complying. The criteria can be confusing, though, so let’s talk about what’s required.
Mixed messaging can undercut all the hard work that goes into agency programs and initiatives. Learn the five simple steps your government agency or public-sector organization can take to make sure communications are consistent and clear.
Companies can maximize AI’s power and versatility to enhance their government business and efficiently meet compliance obligations. Here’s how.
Mobile apps offer governments an immense opportunity to provide modern, user-friendly services to constituents. Automated testing can help these apps live up to their potential.
Imagine receiving a prescription from a doctor without discussing your symptoms; the treatment would likely be ineffective. Similarly, we must clearly define our problems to find the best solutions. Here are some ideas to help you understand and frame the problem.
Throughout your career, you will inevitably encounter criticism that will put your conflict management skills to the test. Here are some techniques to help you handle such scenarios effectively.
Learn how to optimize government operations using strategic process improvements that lead to superior results.
Low-code platforms aren’t necessarily the domain of your senior programmers. It makes sense to use junior programmers and business analysts to implement this new technology.
Effectively communicating complex tech topics requires more than just depth of knowledge; it necessitates clarity, empathy, and adaptability in methods of communication.
Government agencies are using data to assist with workforce management, performance measurement, and resource planning. Here are the details.