Government Transformation: Adopting Cloud for Maximum Impact

Government needs to provide both its employees and the public with modernized online experiences, including on-demand access to data and services. But facing an array of challenges, how can agencies deliver what they should? An innovative, “single pane of glass” approach gives states the ability to let people easily access resources from multiple agencies and… Read more »

How to Set up a User Research Participant Incentive Program Within a Government Agency

Government agencies need to uncover their constituents’ real needs in order to establish customer-centered services and comply with mandates. User research programs help agencies do that, but they can be complicated. We identified key issues and steps to consider.

The Future Is Customer-Centered

There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.