How Risky Are You?
Introducing innovative new ideas and driving change is challenging and will include some risk. But what some don’t recognize is that resisting change and maintaining the status quo may be even riskier.
How User Research Can Improve Application Processes
Does your government agency run a program or service that requires people to apply? By doing research into the experiences that applicants are having, you can gain insights to help design and implement improvements.
How to Take Some of the Hard Work out of Cloud Security
Configuration management is critical to cloud security because many products come with default settings that do not provide adequate security.
How to Spot Expertly Written and Informative RFP Responses
What are the hallmarks of a carefully crafted RFP response? One that shows a vendor would be a good partner with your agency? There are five elements to consider.
Putting Constituents First: Call Centers That Improve Customer Service
This playbook details how a modernized cloud call center can improve customer service at your agency.
Bouncing Back: How’s Your Data Resilience?
This report details how agencies can boost their resilience and protect their data against cyber attackers.
How to Support Your Neurodivergent Employees
Neurodivergent (ND) individuals bring important skills and perspectives to the workplace, but their unique needs may require special workplace accommodations. Here are six ways to support ND employees.
Do’s and Don’ts When Dealing With a Bad Boss
There will never be an easy fix when it comes to working with a not-so-great manager, but here are some do’s and don’ts you might want to consider.
3 Things Your Agency’s Data Recovery Plan Needs
With most agencies now fielding hybrid workforces mixing on-site and remote workers, data recovery may be more important than ever.
6 Resources for Kindness in the Workplace
Did you know that Feb. 17 is Random Acts of Kindness Day? Kinder workplaces are crucial to both organizational culture and business