Measuring Customer Experience: It’s a Journey
Everyone wants to improve customer experience. But you can’t improve unless you know where you are, and where you’re going.
Everyone wants to improve customer experience. But you can’t improve unless you know where you are, and where you’re going.
Supply chain cyber attacks are escalating. Vendors that can help remove weak links and defend against incursions are essential.
A new law dedicates $280 billion dollars over ten years to moving large-scale manufacturing — for semiconductors and other items — to the U.S. and fast-tracking investment of R&D for cutting-edge technologies.
Increasing your cyber workforce may mean revisiting your requirements. Agencies should prioritize candidates with potential to develop skills.
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During a recent webinar, government and industry leaders discussed key steps agencies can take to implementing identity-centric security.
Cybersecurity solutions based on perimeter defense are no longer adequate. Cloud, the explosion of IoT endpoints, and telework call for zero trust.
GovLoop polled its readers for their thoughts on “quiet quitting” and “quiet firing” — what they are, what causes those circumstances, what agencies can do to make things better and whether those situations even exist. The survey results were intriguing, and said a lot about the role managers play.
Building a career portfolio — a collection of your best projects and products — can help you realize your career goals. Here are five tips to creating one that will highlight your accomplishments and talents, and make a good first impression.
The Government Accountability Office (GAO) takes masses of information about scientific breakthroughs and translates it into audience-specific language that make sense to policymakers and the general public. That’s a challenging and critically important skill. Here’s how the GAO does it.