Hiring the right person for the right job matters more than ever in government because tight budgets are making resources scarce. So how do you hire the best and the brightest on your first try? Tim McManus is the Vice President for Leadership and Education at the Partnership for Public Service. He told Chris DorobekRead… Read more »
***Hear author Bill Eggers keynote our Government Innovators Virtual Summit on 9/10 – free RSVP **** Over the long weekend, I read Bill Eggers’ latest “The Solution Revolution: How Business, Government, and Social Enterprises are Teaming Up to Solve the World’s Largest Problems.” Bill is one of the top thought-leaders in the government space soRead… Read more »
To step up your cyber security strategy, join GovLoop and a great line-up of government thought leaders on Tuesday, September 10th for the 2nd annual Government Innovators Virtual Summit. The summit lasts from 11am to 4pm, and there will be a special session focused on cyber security from 1pm-2pm. RSVP and see the full scheduleRead… Read more »
***Want more tips on customer service? Join us at the Data-Driven Citizen Engagement session next Tuesday, 9/10 at our GovLoop Virtual Innovators Summit – free rsvp**** There are some remarkable apps in the private sector changing the way customer service is being delivered. You can order a pizza from your phone, track delivery progress, payRead… Read more »
On GovLoop Insights’ DorobekINSIDER: The number of people teleworking in the federal government is a bit murky. We go inside with the Government Accountability Office. But first… It is welcome back Tuesday — the first Tuesday in September when we all shrug off August and get back to work — really get back to work.Read… Read more »
The number of people teleworking in the federal government is a bit murky. The reason for the unclear percentage is that agencies are struggling to report actual numbers to the Office of Personnel Management. Those were the findings of a Government Accountability report. Yvonne Jones is the Director of Strategic Issues at the GAO. SheRead… Read more »
I recently read through a fascinating discussion on EMC’s Chuck’s Blog: Are Conditions Right For a “Chief Data Officer.” The blog derives quite a bit from an excerpt from a book, The Case for Chief Data Officer. The books authors, Peter Aiken and Michael Gorman, argue that c-level managers must be data savvy, and thatRead… Read more »
In a a recent blog post I shared some tips to get your employees thinking creatively. One of these tips was to encourage working in groups, sharing ideas (even the “bad” ones) and basically creating a culture of collaboration. Like encouraging creative thinking, promoting collaboration is often a lot easier said than done. With budgetRead… Read more »
According to a study conducted by the Society of New Communications Research, “59 percent of respondents say they regularly use social media to “vent” about their own customer care frustrations.” Social media has changed the way organizations (public and private) interact with citizens. Organizations can have people fill out surveys in under a minute, shareRead… Read more »
Disease outbreaks can cripple communities and economies alike. Back in September 2012, the Centers for Disease Control and Prevention began receiving reports from health officials in Tennessee about patients diagnosed with a rare form of meningitis. This worrisome information set off alarm bells at the CDC, which quickly launched an emergency response team led byRead… Read more »