After 16 long days, the government is back to work. Hundreds of thousands of workers returned to their office after three weeks of confusion and worry. However just because government is open for business it doesn’t mean things are back to normal. Jeff Neal is the Senior Vice President with ICF International. He told ChrisRead… Read more »
“It is no longer a question of if to do the cloud. The decision has been made. Now it’s a question of how to use cloud effectively.” – Kevin Jackson, Vice President and General Manager, NJVC In the past 10 years, we have seen government agencies transformed by previously unimaginable technologies, such as mobile, GIS,Read… Read more »
“Data analytics should be a core competency taught to all college students.” –Adrian Gardner, Chief Information Officer, Federal Emergency Management Agency Only 15% of government agencies rely on analytics to meet agency goals, even though nearly 85% of agencies acknowledge analytics can bring increased efficiency and productivity to their agencies, according to GovLoop’s most recentRead… Read more »
As GovLoop has reported, customer service is essential to the agency of the future. Fortunately, advances in technology are allowing agencies to excel in delivering customer service. For example, social media allows customers to engage directly with organizations while analytics allows companies to learn how to serve their clients. In public and private agencies realRead… Read more »
This month is cybersecurity month, and GovLoop has a variety of guides, trainings and resources for you to improve your agencies cybersecurity efforts. Last month, GovLoop released the guide, Winning the Cybersecurity Battle, as part of our Agency of the Future series. Today, I wanted to take a moment to talk through some of theRead… Read more »
On GovLoop Insights’ DorobekINSIDER: We’ll say it as many times as it takes: “You Are Essential!” Every federal employee is essential. But the “You Are Essential” mantra doesn’t change the fact that some people were required to work during the shutdown, while some were furloughed. That situation could mean some awkwardness when the government reopens.Read… Read more »
We’ll say it as many times as it takes: “You Are Essential!” Yes, you heard us. Every federal employee is essential. That’s why GovLoop launched the You Are Essential campaign. (To join in and get some sweet swag click here.) But the “You Are Essential” mantra doesn’t change the fact that some people were requiredRead… Read more »
Knowing who your customers are is essential to having any successful business venture. I’m not talking about knowing their names or their locations (those are important) but knowing what makes them tick and their personalities is far more valuable. In our recent report: The Customer Service Playbook for Government, we go through all the waysRead… Read more »
Moving from paper-based systems to digital solutions can improve productivity, increase efficiency of employees and reduce waste and error. Despite these benefits, a shift to digital done incorrectly can have detrimental impacts on the environment. Elements of virtualization such as data centers, processors, and globalized supply chain transportation systems can create a large carbon footprintRead… Read more »
The government shutdown has sucked up all the oxygen surrounding the federal government. It’s impossible to focus on engaging stakeholders and federal communication best practices when hundreds of thousands of feds are furloughed. But communications best practices are essential. When agencies return to full capacity they will need to know the best ways to engageRead… Read more »