***Want more tips on customer service? Join us at the Data-Driven Citizen Engagement session next Tuesday, 9/10 at our GovLoop Virtual Innovators Summit – free rsvp**** There are some remarkable apps in the private sector changing the way customer service is being delivered. You can order a pizza from your phone, track delivery progress, payRead… Read more »
On GovLoop Insights’ DorobekINSIDER: The number of people teleworking in the federal government is a bit murky. We go inside with the Government Accountability Office. But first… It is welcome back Tuesday — the first Tuesday in September when we all shrug off August and get back to work — really get back to work.Read… Read more »
The number of people teleworking in the federal government is a bit murky. The reason for the unclear percentage is that agencies are struggling to report actual numbers to the Office of Personnel Management. Those were the findings of a Government Accountability report. Yvonne Jones is the Director of Strategic Issues at the GAO. SheRead… Read more »
I recently read through a fascinating discussion on EMC’s Chuck’s Blog: Are Conditions Right For a “Chief Data Officer.” The blog derives quite a bit from an excerpt from a book, The Case for Chief Data Officer. The books authors, Peter Aiken and Michael Gorman, argue that c-level managers must be data savvy, and thatRead… Read more »
In a a recent blog post I shared some tips to get your employees thinking creatively. One of these tips was to encourage working in groups, sharing ideas (even the “bad” ones) and basically creating a culture of collaboration. Like encouraging creative thinking, promoting collaboration is often a lot easier said than done. With budgetRead… Read more »
According to a study conducted by the Society of New Communications Research, “59 percent of respondents say they regularly use social media to “vent” about their own customer care frustrations.” Social media has changed the way organizations (public and private) interact with citizens. Organizations can have people fill out surveys in under a minute, shareRead… Read more »
Disease outbreaks can cripple communities and economies alike. Back in September 2012, the Centers for Disease Control and Prevention began receiving reports from health officials in Tennessee about patients diagnosed with a rare form of meningitis. This worrisome information set off alarm bells at the CDC, which quickly launched an emergency response team led byRead… Read more »
Capitol Hill is becoming even more magical next week as the Harry Potter comedy group “The Potted Potters” performs at The Shakespeare Theatre Company. Want to make your agency more magical? Here are some lessons from J.K. Rowling’s characters: Make magic with limited resources “It our choices that show what we truly are, far moreRead… Read more »
On GovLoop Insights’ DorobekINSIDER: Nearly two-thirds of the Senior Executive Service will be eligible for retirement in the next five years. Those retirements will leaving a huge leadership gap for agencies. McKinsey and the Partnership for Public Service teamed up to look at the SES problem. The SEVEN stories that impact your life: Close toRead… Read more »
If you’ve seen the commercials, you already know that Google Glass can record your daughter’s first steps, navigate you down a winding road on your mountain bike, and even allow you to virtually “hang out” with friends while jumping out of an airplane. But did you know Google Glass could help deliver critical government services?Read… Read more »