People First: How to Ingrain a Customer-Centric Culture

Adapting to customer-centric government means listening to the needs of your constituents. Here are some best practices for getting it right.

How to Simplify Your Innovation Journey

Agencies need to build a comprehensive cloud strategy with a secure unified platform. Using one with familiar tools built in can ease th

The Value of Building Trust and Community for New Hires in Any Workplace

Government management expert, Mika Cross, speaks with a colleague about how to help new hires get their feet under them.

November Online Trainings

Another new month means more fresh online training opportunities for public servants. From hiring to innovation to what makes an effective team dynamic, we’re covering pressing topics in public service all month long. As usual, all these online trainings are free, and all registrants receive the recordings one day after the live presentation. Happy fallRead… Read more »

How to Drive Digital Transformation

Innovation, done right, can result in better constituent experience, tighter security, and cost savings. Here are some tips for making it happen.

Communities Can Find Climate Data, Funding Sources in New White House Portal

At the center of the new Climate Mapping for Resilience and Adaptation portal is a tool that features data relevant to making decisions and projections about climate conditions that can be searched by address to help communities adapt.

A Roadmap for Data Innovation

Innovations like cloud platforms and Software-as-a-Service help government agencies make the best use of their data.

Developing the Leadership Pipeline

Leadership development is critically important for an organization’ success, and developing a succession plan helps put strong talent in key positions.