The Value of Self-Reflection
The end of the year is a good time to reflect on challenges and successes, and set goals for the future.
Learning From Mistakes: Take the Fear Out of Failure
For most people, “failure” is a bad outcome. But it can be a synonym for innovation.
5 Ways to Support State and Local Workforces
State and local governments may struggle today to fill positions and retain talent. Here are five expert tips on how to overcome those hurdles.
Open Your Agency to Diverse Voices
Open your agency to diverse voices by developing your own.
3 Ways to Build a Better IT Workforce
To attract and retain qualified IT workers, agencies need to rethink how they define their IT jobs and connect employees to their mission.
Make Your Organization Open to Change
Overcome the obstacles to change in your agency.
Fostering Innovation in Government
Innovation is the introduction of a new idea, method, or device. Changing processes is essential to making the best use of innovations in technology.
Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
6 Steps Cities, Counties and States Can Take To Leverage Data
Data initiatives are on the rise. Here’s how governments of any size can get started leveraging their data.
The Future of Government Oversight Is…Exciting?
A GAO team is exploring an array of innovative technologies to help government solve its toughest problems and is offering critical insights for public policymakers to consider.