With temperatures reaching 90 degrees this week, one thing is clear, summer is here. But instead of heading to the beach with your favorite romance novel or spy thriller, Tom Fox has some suggestions that might just help you do your job better. Fox is the Vice President for Leadership and Innovation at the PartnershipRead… Read more »
One of my favorite sites to read is The Atlantic Cities, I always seem to find interesting stories and insights on innovative public sector programs. One story that caught my eye was “A Terrifying, Fascinating Timelapse of 30 Years of Human Impact on Earth.”(Go here to see the Timelapse Project, it’s absolutely fascinating.) In thisRead… Read more »
In the increasingly mobile world, government is changing how it operates and delivers information to citizens. It’s been one year since the Digital Government Strategy launched, which encouraged agencies to develop mobile services, and a lot has changed. Despite tight budgets (or perhaps because of) organizations are adopting mobile technology and eGovernment solutions to increaseRead… Read more »
The tornados in Oklahoma and the bombings in Boston showed the true power of state, local and city government employees. Part of the reason they were able to be as effective and efficient as they were was due to the technology at their disposal. Big data, cloud computing, BYOD and mobile all played a roleRead… Read more »
On GovLoop Insights’ DorobekINSIDER: The Agricultural Research Service’s Ken Lithicum studies deadly insects who terrorize plants, animals and humans. His work has saved millions of lives in Africa and the Middle East and has made him a Service to America Medal Finalist. Meet him! The SEVEN stories that impact your life President Barack Obama hasRead… Read more »
Mobile in government continues to be one of the most pertinent topics facing public sector administrators. The Pew Internet & American Life Project reports, “As of December 2012, 87% of American adults have a cell phone, and 45% have a smartphone. As of January 2013, 26% of American adults own an e-book reader, and 31%Read… Read more »
The Service to America Medals are like the Oscars for Federal Employees. Each year the Partnership for Public Service honors feds who do amazing work in seven different catorgories. You can see all the nominees here. All summer long the DorobekINSIDER will be interviewing the finalists. First up is Kenneth Linthicum, the Director of theRead… Read more »
Customer Service today is radically different than only a decade ago. In the mobile era, people are accessing government websites from their tablet, phone, home computer, work computer etc and expect a positive and seamless experience. They want to find accurate information quickly and easily. Furthermore, they want to interact with organizations in a varietyRead… Read more »
We’ve all heard the refrain about how government needs to be better at customer service. We’ve heard the horror stories from the DMV and IRS filings gone amuck. But David Hebert says in order for government to be a great provider of customer service to the public it first has to have good internal customerRead… Read more »
On my short-list of places to visit is the Sistine Chapel. Beyond the Sistine Chapel, Michelangelo’s diverse portfolio has been transformational to both society and the world of art. I recently discovered that two of his pieces of art – The Pieta and David were done before he was 30. Although he was best knownRead… Read more »