In May, the White House officially released a new strategy to update federal government communication: The Digital Government Strategy. Federal Chief Technology Officer Todd Park says with the new strategy, “Open data will be the new default. On top of that the data should be public when possible. And finally, the data should be availableRead… Read more »
Writing has always been something I have enjoyed doing. Ever since I was a kid I was drawn to my English classes. Math and science never came to me naturally. Although I did fine in these classes, it required long hours and hard work, when I would rather be reading or writing. Ultimately, I landedRead… Read more »
Post Highlights Analysis of Thomas Hart Benton and Jackson Pollock’s unique relationship Although different genres, men are tied together by common traits Lessons learned from their unique relationship There has been a book on my reading list for the past few months – Tom and Jack: The Intertwined Lives of Thomas Hart Benton and JacksonRead… Read more »
Post Highlights GAO report identifies best practices for agile development Small iterations on IT projects can lead to savings and improved service delivery GAO report provides best practices and common challenges for agile development The hope of any IT investment by government is to improve the operational efficiency and performance to meet public demand. WithRead… Read more »
Post Highlights Performance management is essential for the public sector – but challenging to do right Alignment across teams is essential to meet organizational needs Management needs to set the high level vision and get buy-in and feedback from all employees Performance management in the public sectors goes all the way back to 1883. WithRead… Read more »
The other day I had the opportunity to get a “backstage” tour of the Kaiser Permanente Capitol Hill Medical Center. Admittedly, I didn’t know what to expect when I first walked through the door, which looks remarkably like a hospital within an office building. However, after spending several hours walking the halls and seeing theRead… Read more »
Today, I gave a talk at Cornell Law & Internet conference on the topic “Beyond Cats & Kardashians – Building Meaningful Online Engagement” Here’s my 13 of my tips: -Find the engagement pain point -Focus on the underlying demand for the service -Find the existing audience you can leverage -Embed elsewhere -Leverage timely events -PromoteRead… Read more »
Welcome to GovLoop Insights Issue of the Week with Chris Dorobek where each week, our goal is to find an issue — a person — an idea — then helped define the past 7-days and we work to find an issue that will also will have an impact on the days, weeks and months ahead.Read… Read more »
Post Highlights GovLoop is Celebrating National Customer Service Week: Follow Here Francisco Navarro, Customer Service Policy Advisor, New York City, discusses customer service initiatives in New York City Story is an excerpt from GovLoop’s research report: Re-Imagining Government Customer Service This week GovLoop has been celebrating National Customer Service week. The following is an excerptRead… Read more »
On GovLoop Insights’ DorobekINSIDER: De-mystifying big data. We got myth-busting with a state and local government guru. Click here for the full recap. https://www.govloop.com/profiles/blogs/de-mystifying-big-data Did you know that the federal government funds more than 80 programs that gives transportation assistance to low income families, seniors, children and people with disabilities? That’s a lot of programsRead… Read more »