How Disruptive Technologies are keeping the State Department ahead of the curve!

100 years ago the telegraph was thought of as a disruptive technology. “The importance of getting ahead of the technological curve is imperative. Otherwise you become irrelevant. Many wars could have been prevented if governments had adopted the telegraph quicker,” said Richard Boly the Director in the office of ediplomacy at the State Department. BolyRead… Read more »

Big Data: Integrate for Insight

Big data continues to be one of the hottest trends in government. A recent report from Oracle, Integrate for Insight, states, “Enterprises must learn to understand how best to leverage big data soon, since the amount of data being generated shows no signs of slowing down.” With the adoption of social channels by government, citizens,Read… Read more »

Best Practices for Excellent Customer Service in Government

GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. This is our fifth and final post, but be sure to checkRead… Read more »

Farm Service Agency Improves Digital Communications Strategy

Moving from paper based communications to digital is never an easy process. With increasing use of the web and the changing norms of how people consume information, a sound digital communications strategy is key to reach stakeholders. Recently, the USDA’s Farm Service Agency has made the switch to provide farmers with more information digitally. ARead… Read more »

Cloud Computing Rundown: Insights from GSA’s Dave McClure and IBM’s Dan Chenok

On today’s program edition of the DorobekINSIDER Making cloud computing count. How GSA is making it a reality from agencies. Insights from GSA’s Dave McClure. Click here for the full story. The IBM Center of Business of Government has a new Executive Director. We’ll talk to Dan Chenok about his hopes for the future andRead… Read more »

Meet the new Executive Director for IBM’s Center for the Business of Government — Biggest Challenges

For the last 14 years, the IBM Center for The Business of Government has worked to bring external research and leadership perspectives to causes and potential solutions for hard problems facing the public sector. Dan Chenok has recently taken over as the executive director for the center of business of government at IBM. He replacesRead… Read more »