How to Honor Black History Month Year-Round at Work
If you honor Black History Month, there are practical and impactful things you can do year-round to align with what you say you believe.
If you honor Black History Month, there are practical and impactful things you can do year-round to align with what you say you believe.
GovLoop recently asked government CXOs to share advice with emerging and future leaders. Here are highlights from what they said.
The state created a no-code solution to help people understand their unemployment benefits year end process. Here’s how they did it.
GovLoop recently asked government CXOs to share advice with emerging and future leaders. Here are highlights from what they said.
To provide constituents with a good customer experience (CX), agencies need to address the performance of the underlying network.
Did you know that Feb. 17 is Random Acts of Kindness Day? Kinder workplaces are crucial to both organizational culture and business outcomes.
Looking at problems through a CX lens can help agencies identify and remove blockers to providing better customer service.
Agencies need to pay attention to the people, processes and other factors that can either undermine or advance their innovative initiatives.
Agencies need to take an approach that both standardizes good CX pracices and supports continuous improvement.
By next July, the city aims to reduce 40% of its paper consumption, an effort the pandemic accelerated.