3 Ways to Build a Better IT Workforce
To attract and retain qualified IT workers, agencies need to rethink how they define their IT jobs and connect employees to their mission.
Fostering Innovation in Government
Innovation is the introduction of a new idea, method, or device. Changing processes is essential to making the best use of innovations in technology.
Make Your Organization Open to Change
Overcome the obstacles to change in your agency.
Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
6 Steps Cities, Counties and States Can Take To Leverage Data
Data initiatives are on the rise. Here’s how governments of any size can get started leveraging their data.
The Future of Government Oversight Is…Exciting?
A GAO team is exploring an array of innovative technologies to help government solve its toughest problems and is offering critical insights for public policymakers to consider.
Innovation Begins With Data
Six reasons government agencies should innovate — and how to implement them.
How Charlotte’s Geographic Approach Improved Public Services
Charlotte, North Carolina’s public water and wastewater department created an intelligent utility system with GIS technology.
Manage Teamwork Across a Distributed Workforce
n a hybrid work environment, teamwork requires new tactics and a new intentionality. Here are some ways to foster your team, whether it’s in person or remote.
Human-Centered Design: Keep Users in Mind to Keep Services Fresh
Human-centered design is more than just “giving people what they say they want.” It demands digging in deeper and finding pain points — and ways to fix them.