How to Take a Human-Centered Approach to CX
Whether providing digital services or seeking input on policies, improving CX is about making those engagements more effective and accessible.
Whether providing digital services or seeking input on policies, improving CX is about making those engagements more effective and accessible.
Government leaders can follow these eight steps to better use data to turn ideas into policy into solutions.
Your data has a time value, whether you’ve explicitly acknowledged it or not.
“I think this pandemic forced everybody to step off the treadmill collectively and rethink how we want to go forward.”
How do we get better at engaging people in inclusive ways to ensure their voices truly drive public policy, decisions and legislation?
Emotional intelligence has broken through as a crucial quality for government employees.
Leaders within the Michigan Department of Health and Human Services asked a radical question: Why can’t we get people a same-day response when they apply for benefits?“
Here is how agencies can modernize how they operate so they have agile people, processes and technologies that can continuously improve.
We’ve all suffered through boring presentations or had audiences tune out our own content. Effective storytelling can change that. Here’s how to master it.
Productivity doesn’t need to come at the expense of creativity.