Customer Service Signature Initiative in Review: VA’s Blue Button

Nearly one year ago, President Obama released the Executive Order mandating agencies to improve how agencies deliver customer service. Each agency was required to announce a “signature initiative.” Now is a good time to look back at the impact of the Executive Order. If you head over to data.govloop.com you can find a full listingRead… Read more »

TSA destined to fail? Insights from former administrator Kip Hawley and why workplace culture is essential





 On today’s program for Monday May 21st, 2012
 The TSA is up against an almost impossible task — protecting more than 2 million travelers each day — but are they up for the task? We talk to the former TSA administrator Kip Hawley. To get the best talent — you need to match google,Read… Read more »

Is TSA mission impossible? Insights from their former administrator Kip Hawley

Since 2001 the Transportation Security Administration has had an almost impossible job — protect the 2 million people who fly in an out of US airports.
 But how effective is this beleaguered agency, and is it really keeping us safe from terrorism?
 Kip Hawley is the former TSA administrator and the author of a newRead… Read more »

4 Benefits of Desktop Virtualization

I recently read a report from Quest Software, Taking a New Approach to Application Compatibility in Windows 7 Migrations: New Solutions Ensure Application Compatibility During Operating System Upgrades. The report provides valuable insights for IT administrators. The report states: With the countdown to the end of Windows XP support fast approaching zero, migration to WindowsRead… Read more »

10 Steps to Measuring Social Media ROI

Last week I was able to present at the Obtaining Value and Insight With Social Medial Analysis event hosted by IBM Analytics Solution Center. The abstract for the event was: The internet is in a second wave of innovation. At the turn of the millennium, we saw a technology-driven, website-centric new-world-order. We are now partRead… Read more »

How one Fed gets Americans out of danger overseas, Keeping your career morale and how Canada’s improving political dialogue





 On the program today for Thursday May 17, 2012

 When times are tough — there is a terrible situation overseas… Egypt, Syria, Haiti — we’re going to talk to the person who helps Americans get out of danger… and she is a SAMMIES finalist.
 Keeping your morale up as you focus on your careerRead… Read more »