When Technology Makes Life Heavier

Clearly, I am a fan of the internet. I am a passionate and humble servant, all the while giving it my full attention for 14+ hours a day and complimenting it on its majesty, complexity, possibility. It is what brings home the bread, what I call my “bliss,” and largely how I see the worldRead… Read more »

Phone Tips & Tricks: All Shook Up? Use Your Phone!

The Phone Tips & Tricks series is supported by the Sprint Federal Employee Discount Program. To find awesome discounts visit theSprint Federal Employee Discount resource center today. This week has been quite crazy weather-wise. Who can forget the moving and shaking we felt on Tuesday afternoon thanks to one big earthquake. With the threat ofRead… Read more »

Fresh Look at IT Program Manager Competencies

In all the hype about new technology, we often forget to talk about what government IT is mostly about – that’s project management. It’s about leading projects to solve problems and it’s pretty tough. Was cool to see OPM deliver the new competency program for IT program managers. The hardest part is defining what makesRead… Read more »

22 Ideas to Improve Customer Service

The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ——– Yesterday GovLoop held our 1st GovLoop Symposium (inRead… Read more »

Daily Dose: Another Transit Shutdown Crisis Brewing

The Washington Post reports that state transportation officials are worried that another congressional stalemate could lead to a halt in construction projects nationwide, leaving thousands out of work and delays in highway and transit projects. The Washington Post reports: “Facing a Sept. 30 deadline, officials are mindful of the deadlock that occurred this month overRead… Read more »

What Tools Government Needs in an Earthquake

Some thoughts on gov’t resources during the east coast earthquake. 1) Website – how key is it to have your website up in a situation like this – like usgs.gov? You need Akamai (or type product) so you can scale your hosting when your servers get crushed. Some problems w/ usgs.gov being slow but seemsRead… Read more »

People Power: Harnessing Citizen Energy Via Social Media

Last week, I had the opportunity to present for the Maryland Association of Counties (MACO) summer meeting along with Baltimore County Executive Kevin Kamenetz. Earlier this year, he announced that Baltimore County would be launching 23 technology initiatives and he shared a bit about their social media efforts to communicate more effectively with citizens onRead… Read more »

Project of the Week: Memphis PD – Fighting Crime with Analytics!

This week’s Project of the Week is brought to you by one of GovLoop’s 2011 Major Partners, IBM. As the year continues they will be present on GovLoop to help you with any Analytics questions you may have. Dr. GovLoop recently caught up with Nathan Greenhut of IBM about how they’ve been of great assistanceRead… Read more »