Hurricane Tech – What Government is Doing

I’ve been watching the Hurricane bear down the East Coast and been following what various agencies are using for technology. Was trying to put together what each agency should need for communications in disaster 1) Web & capacity- NYC.gov went down for a little while yesterday and people were quite upset. Show’s the need forRead… Read more »

Biggest Online Community Killer

Ever wondered what the biggest online community killer is? I’ve been looking at communities lately of all shapes and sizes. Is it mean bloggers? Spam? Too controversial? Answer: Not Interesting So…how do you keep things interesting? 5 Ways to Make Your Community Interesting 1. Invite people passionate about your subject. I get kicks talking aboutRead… Read more »

5 Ways to Be Awesome at Public Affairs – Lessons from Playing w/ BGOV

Join us on Sep. 21st to see, do, and learn about Bloomberg Government with an interactive session with tips on how it can help you be awesome as a public affairs official. Limited seating so please RSVP.—————————————————————————————————– I’ll be honest – I’m an unabashed Bloomberg fan. I’ve read Michael Bloomberg’s biography (awesome), respect him asRead… Read more »

When Technology Makes Life Heavier

Clearly, I am a fan of the internet. I am a passionate and humble servant, all the while giving it my full attention for 14+ hours a day and complimenting it on its majesty, complexity, possibility. It is what brings home the bread, what I call my “bliss,” and largely how I see the worldRead… Read more »

Phone Tips & Tricks: All Shook Up? Use Your Phone!

The Phone Tips & Tricks series is supported by the Sprint Federal Employee Discount Program. To find awesome discounts visit theSprint Federal Employee Discount resource center today. This week has been quite crazy weather-wise. Who can forget the moving and shaking we felt on Tuesday afternoon thanks to one big earthquake. With the threat ofRead… Read more »

Fresh Look at IT Program Manager Competencies

In all the hype about new technology, we often forget to talk about what government IT is mostly about – that’s project management. It’s about leading projects to solve problems and it’s pretty tough. Was cool to see OPM deliver the new competency program for IT program managers. The hardest part is defining what makesRead… Read more »

22 Ideas to Improve Customer Service

The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ——– Yesterday GovLoop held our 1st GovLoop Symposium (inRead… Read more »

Daily Dose: Another Transit Shutdown Crisis Brewing

The Washington Post reports that state transportation officials are worried that another congressional stalemate could lead to a halt in construction projects nationwide, leaving thousands out of work and delays in highway and transit projects. The Washington Post reports: “Facing a Sept. 30 deadline, officials are mindful of the deadlock that occurred this month overRead… Read more »