To Better Serve Citizens During Life Events, the Public Sector Must Improve Cross-Agency CX: Part 1
Why is federal customer experience so hard?
Why is federal customer experience so hard?
What does delegation mean to you?
Historically, parking enforcement officers used paper lists and checked license plates manually. Was that a zero or an O? You couldn’t be sure.
You just presented to a group of your colleagues and leadership and hear “great job” as they leave the room. How do you respond? The wrong answer ultimately may hurt you.
At face value, one might not associate words like flexibility and seamless with the term zero-trust architecture. It implies that no one or thing is trusted.
It’s become increasingly important to offer government contract opportunities to small and disadvantaged businesses. Here are three steps agencies can take to attract innovative and capable small firms.
There are a lot of misperceptions and myths about zero-trust security. Here are some of the biggest — and why they’re wrong.
You cannot drive change alone — or from within a silo. Great change takes great people aligned to a common vision. As you spread customer experience (CX) management practices in government, consider these three approaches to bring others along.
With widespread adoption, AI will become a powerful companion to government decision-makers and leaders. But the technology alone won’t do much.
Charged with keeping organizations sage, IT teams have focused on preventing and stopping risks. But zero trust security offers a whole new paradigm, one that recognizes the growing need for collaboration.