Aim for the “X”
Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.
Orlando’s Approach to Managing Change and Culture
One of the trickiest parts of implementing zero trust is the cultural shift because it requires stakeholder departments and end users to go through more security layers.
CIS CyberMarket Brings Best-in-Breed Tools to State, Local Agencies
The CIS CyberMarket provides state, local, tribal and territorial agencies with the opportunity to leverage collective purchasing power with industry-leading cyber vendors.
How to Overcome Workday Burnout
There are many ways to overwhelm employees: budget and staffing shortfalls, hastily sketched out ideas, too much technology. But there are ways to help people avoid burnout and do well with what they have.
What Is Emotional Intelligence? And Why You Need It at Work
We experience a constant stream of emotions — to the tune of 1,200 or more a day. And if we’re not aware of them, they can control us instead of us controlling them.
Overwhelmed at Work? Try 3 Powerful Mindfulness Exercises to Get You Through
Research found that 83% of U.S. workers suffer from work-related stress, with 25% saying their job is the number one stressor in their lives.
Tips on Supporting a Hybrid Gov Workforce
It takes new strategies and technologies to build systems that work equally well for remote and in-office employees. Here are thoughts on making hybrid work secure and successful.
When It Comes to Good CX, Measurement Is Critical
Formalizing and distributing knowledge about CX is critical. However, there are a few elements of digital government that seem to have been overlooked.
Turn Passive Decisions Into Action
Decisions trigger action. But there are many professing data-driven decision-making approaches that inform only what already happened.
How to Embrace Conflict for Effective Problem Solving
Conflict is inevitable. But it’s not exclusively negative.