What Should a Public Servant Sound Like?
When you engage with constituents or work with colleagues, you want to hear and be heard by them. But in the increasingly hybrid workplace, this can become more of a challenge.
4 Insights on Gen Z as Employees and Constituents
Gen Z is the first generation to live their entire lives online. What do these digital natives want from government?
3 Cybersecurity Trends and How Your Agency Should Respond
For 25 years, the Government Accountability Office (GAO) has labeled cybersecurity a high risk. But a lot has changed since it made the list in 1997.
How Purpose-Built AI Can Help Hiring Decisions
One of the most important decisions agencies make is whom they choose to hire.
How to Quickly Build Stories for Career Success
Do you know how to create persuasive stories to help you best answer interview questions and showcase your talents?
To Better Serve Citizens During Life Events, the Public Sector Must Improve Cross-Agency CX: Part 1
Why is federal customer experience so hard?
Trust Starts With Visibility
So much of our world, our lives, is controlled by software. The delivery of practically all vital public services hinges on trustworthy software.
Nurturing Professional Growth Through Delegation
What does delegation mean to you?
Digital Solutions at the Street Level: How to Modernize Parking Services
Historically, parking enforcement officers used paper lists and checked license plates manually. Was that a zero or an O? You couldn’t be sure.
They Said “Great Job!”… Now What? Three Responses to Get the Feedback You Want
You just presented to a group of your colleagues and leadership and hear “great job” as they leave the room. How do you respond? The wrong answer ultimately may hurt you.