Who’s Watching AI?
AI is great, but is it inclusive? Here are tips to ensure that AI-generated content reflects diverse, unbiased data.
A Decade of Improvement at the Dept. of Veterans Affairs
Ten years ago, when the Department of Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency. In doing so,… Read more »
Cybersecurity: A Menu of State Priorities
No state or local entity should assume that it’s too small or innocuous to undergo a cyberattack. Here’s how North Dakota prepares.
AI Is Only Part of the Picture
At the state and local level, adopting AI remains only one of a long list of IT priorities. Read how Burlington, VT is approaching it.
Data Privacy and Protection Policies: Securing Trust Through Process Excellence
By building public trust through data privacy and protection, government agencies are leveraging advanced technologies and ethical frameworks to secure sensitive information and ensure responsible data management in the digital age.
Why Your Best Ideas Aren’t Always Yours
Your best ideas may not be your own — and that’s a strength. Discover how collaboration and crowdsourcing in public institutions are driving innovative solutions by tapping into diverse perspectives and collective brainpower.
The $44.6 Billion Question: How Workplace Culture Issues Impact Your Bottom Line
Discover how workplace culture issues could be costing your organization millions. From exclusive cliques to high turnover rates, learn the hidden dangers lurking in your office and the powerful strategies to transform your workplace. Don’t let your bottom line suffer – Find out why and how to stop the talent drain! Click to read the… Read more »
Rethinking Use Cases for AI
Incorporating AI into your agency tasks, processes, systems and culture can be difficult. You need a robust understanding of AI use cases, holistic implementation of AI solutions, and skilled human oversight of AI outputs.
Up, Up & Away — The Helium Option
Helium has emerged as a promising contender in the quest for clean energy solutions and plays an important role in quantum computing and other industries. Here are helium basics that government employees should know.
Modernizing Legacy IT Systems: Future-Proofing Through Cloud and AI Integration
Modernizing legacy IT systems through cloud and AI integration empowers government agencies to enhance efficiency, strengthen security, and build scalable infrastructure for future growth.