How to Be a Competitive Employer
While the competition to attract workers is at an all-time high, government agencies still have ways to attract employees.
Lead Mobile Innovation at Your Agency
What would happen if you could only use your phone to do your job? Could you do it?
Solar Energy Infrastructure Development Using America’s Existing Rights-of-Way
In Atlanta, one nonprofit is using geographic tools help locate and analyze often overlooked land within and alongside highways as sites for solar panel arrays.
5 Steps to Being an Effective Change Agent
The only constant is change and change is difficult for most of us – humans and organizations alike. Here’s how you can be a more effective change agent for your organization.
User Friction: How It Stops Us Fighting Fraud Efficiently, and How to Overcome It
uccessful online services in the public sector demand everything from useful tools and information to smooth navigation and security. Otherwise, members of the public can’t conduct their business.
How to Avoid Bias in Your Writing and Communications
Here are a few tips to help ensure your writing doesn’t come across as biased or offensive.
How to Move Beyond DIY Data Initiatives
Sooner or later, every organization needs to realize that data-driven decision-making cannot be a do-it-yourself project.
How Washington State Is Eliminating Disparities for Children, Youth and Families
“Reporting the data on disproportionality is a starting point for the conversation. It is not an ending point.”
Better Grants for Operational Experience = Better Outcomes for All
Grant dollars transform how people experience life. But what resources do grant service providers need to understand their recipients better? How can they provide better grants and services to all Americans?
5 Ways to Boost Inclusion With Customer Experience Data
In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.