How to Design for Customers in the Open
“It’s also important to recognize that customer experience isn’t just an IT problem. It has to be much more than dumping it on the IT team to ‘fix the website.’”
Secret Professional Development for Community Engagement
If your goal is to stay up to speed on trends in public participation and community engagement, vendor calls can be your connection to the larger community engagement practice.
Outdo the Hype of Being Data-Driven
It doesn’t matter if you can knock down all the silos within an organization. If you give people insights, can they use them?
Life-Work Integration: A Play on Words or the Remedy to Striving for Balance?
The term “life-work integration” has replaced the notion of “work-life balance.” But what does the new concept mean — and how can we achieve it?
In Celebration of Open Data Leaders
One of the goals of Open Data Day is to encourage the adoption of open data policies in government. In that spirit, it’s important to highlight the inspiring work of the people and agencies who are bringing open data policies to life.
3 Counter-Intuitive Rules for Improving CX
Adopt a beginner’s mindset, rethink “rip and replace” and embrace self-service.
How 1 California City Takes a Geographic Approach to Tackling Homelessness
The city of Modesto, California used mobile apps powered by geospatial technology to identify homeless populations and improve outreach and services.
Avoiding Ransomware Horror Stories
Here are three ways agencies can prepare for and avoid ransomware attacks disrupting their product and service delivery to constituents.
5 Management Lessons From ‘The Devil Wears Prada’s’ Miranda Priestly
Have you ever considered if she actually had some worthy management skills? Well, I did, using the gold standard of management principles.
What’s your advice for job-hunting govies?
GovLoop is looking for readers to share their insights and experiences around looking for new jobs. Your submissions will be kept anonymous.