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Analytics, Project Management

Keep Projects on Track by Asking the Right Questions

Sometimes the most important step in launching a project is to ask the right questions upfront.

June 29, 2022
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John Monroe
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Tags: project management, RECAP

Cybersecurity, Human Resources

Cybersecurity Needs May Require an Innovative Approach: Outsourcing

The demand for cyber talent is incredibly high. For government agencies, outsourcing might be a better solution than cultivating in-house experts.

June 29, 2022
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Edward Tuorinsky
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Tags: cybersecurity, outsourcing

Citizen Engagement, Digital Government, State and Local

How Do You Overcome Resistance in Projects?

We spoke with your colleagues, current and former govies who are experts in the digital services realm. We wanted to know: Have they encountered resistance at work? And importantly, how did they overcome it?

June 28, 2022
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Pearl Kim
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Tags: Resistance, user research

Career

Recognize Habits That Hold Us All Back

Today’s problems with gender equity won’t be solved without new ways to get past ingrained mindsets. Here’s how to do that.

June 27, 2022
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Lauren Walker
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Tags: NextGen, professional development

Citizen Engagement, Digital Government, State and Local, Tech

Aim for the “X”

Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.

June 27, 2022
Dante Ricci
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Tags: citizen satisfaction, customer experience, CX, experience management, XM

Cybersecurity, State and Local

Orlando’s Approach to Managing Change and Culture

One of the trickiest parts of implementing zero trust is the cultural shift because it requires stakeholder departments and end users to go through more security layers.

June 27, 2022
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Nicole Blake Johnson
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Tags: Orlando, Zero Trust

Cybersecurity

CIS CyberMarket Brings Best-in-Breed Tools to State, Local Agencies

The CIS CyberMarket provides state, local, tribal and territorial agencies with the opportunity to leverage collective purchasing power with industry-leading cyber vendors.

June 24, 2022
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Adam Stone
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Tags: Cisco, cybersecurity, procurement

Artificial Intelligence, Innovation, IT Modernization, Tech

How to Overcome Workday Burnout

There are many ways to overwhelm employees: budget and staffing shortfalls, hastily sketched out ideas, too much technology. But there are ways to help people avoid burnout and do well with what they have.

June 23, 2022
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Candace Thorson
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Tags: artificial intelligence, employee burnout, innovation, low code, NSF, Robotic Process Automation

Career, Leadership, Professional Development

What Is Emotional Intelligence? And Why You Need It at Work

We experience a constant stream of emotions — to the tune of 1,200 or more a day. And if we’re not aware of them, they can control us instead of us controlling them.

June 22, 2022
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Pearl Kim
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Tags: emotional intelligence, NextGen

Artificial Intelligence, Cloud, Cybersecurity, State and Local

Tips on Supporting a Hybrid Gov Workforce

It takes new strategies and technologies to build systems that work equally well for remote and in-office employees. Here are thoughts on making hybrid work secure and successful.

June 16, 2022
Lauren Walker
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Tags: automation, cloud, cybersecurity, Hybrid Workforce

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