San Antonio’s 311 Service Paves the Way for Customer Service in a Post-COVID World
Here is how one city handled the increasing demand and elevated expectations for digital services while accommodating the needs of a hybrid workforce.
The Drive Toward a Connected Employee Experience
Government legacy systems, some of which were developed decades ago, weren’t built to maximize employee engagement.
Digital Comms for All: How to Make Your Digital Communications More Inclusive
Making your social media and digital communication accessible for all is more important than ever, and these four tips can help.
How to Get Ahead of Mobile App Security Risks
When it comes to mobile security, agencies often think in terms of the device or network — and overlook the risks associated with mobile apps.
The Keys to A Secure Hybrid Workplace: Embracing the New Work Model
“If you’re going to embrace hybrid work, you need to now view it as a permanent, and not just a temporary, solution.”
Satisfying Constituent Preferences Requires Digital Transformation
Forced to stay home, constituents began expecting even more from digital government services.That mindset seems to be sticking.
Don’t Hold the Door, State and Local Cyber Experts Say
State and local cybersecurity experts want employees to better understand one thing: “All it takes is one click to open up an incident.”
Work Collaboratively Online Like You’re In Person
Imagine spending an hour editing a document, only to learn that someone had forgotten to email you the latest version.
The New Possibilities for Social Services
Poor-performing legacy systems affect all stakeholders in social services, from clients and caseworkers to IT departments and agency leaders.
Data-Intense Work Is Driving New Requirements
Federal agencies are wrestling with a fundamental problem with Big Data: The data is being generated at exponentially faster rates every year.