Move Over Websites, Social Messaging Is the New Citizen Engagement Channel
“What we’re talking about here is expanding the reach of government services to more people.”
The Future of AI Hangs on Ethics, Trust
NSFs Sivagnanam believes the next several years could prove critical in laying the groundwork for the broad use of artificial intelligence.
A ‘Build the Plane While You Fly It’ Approach to Loan Modernization
Don’t keep delaying your modernization journey. Instead, use a modular, cloud-based approach to keep your new and legacy systems working together.
San Antonio’s 311 Service Paves the Way for Customer Service in a Post-COVID World
Here is how one city handled the increasing demand and elevated expectations for digital services while accommodating the needs of a hybrid workforce.
The Drive Toward a Connected Employee Experience
Government legacy systems, some of which were developed decades ago, weren’t built to maximize employee engagement.
How to Get Ahead of Mobile App Security Risks
When it comes to mobile security, agencies often think in terms of the device or network — and overlook the risks associated with mobile apps.
The Keys to A Secure Hybrid Workplace: Embracing the New Work Model
“If you’re going to embrace hybrid work, you need to now view it as a permanent, and not just a temporary, solution.”
Satisfying Constituent Preferences Requires Digital Transformation
Forced to stay home, constituents began expecting even more from digital government services.That mindset seems to be sticking.
Don’t Hold the Door, State and Local Cyber Experts Say
State and local cybersecurity experts want employees to better understand one thing: “All it takes is one click to open up an incident.”
Work Collaboratively Online Like You’re In Person
Imagine spending an hour editing a document, only to learn that someone had forgotten to email you the latest version.