How to Give Back on the 9/11 Day of Service
Although government workers serve every day, Sept. 11 is a special reason to give back to the community in new and different ways.
Helping Health and Human Services Get More Value From Data
State and local HHS agencies typically take the lead in identifying health-related problems, writing policies, directing response and gauging success.
Government Is Paying for Failed IT Delivery by Ignoring Outcomes
Outputs are important, but they shouldn’t be the driver. Outcomes should be driving the outputs to be delivered.
Security Apathy Is Real – Here Are 5 Ways Agencies Can Combat It
Here are five steps government agencies can take to combat security apathy and proactively manage cyber risk when we emerge from the pandemic.
Interviewing Internally? Avoid These Mistakes
Are you interviewing for an internal position at your organization? Check out this list to help prepare and avoid some of the most common mistakes.
Neutralizing Negativity in the Workplace
Here are some forms of negative workplace behavior, what may cause these actions and helpful steps for making them disappear from your office.
Don’t Let Background Noise Disrupt Constituent Engagements
If call center agents cannot hear and understand what constituents are saying, they run the risk of providing a poor experience and undermining trust.
The Art of Asking Questions in the Hybrid Workplace
When working remotely with limited face-to-face encounters, questions and generative conversations should be more encouraged by leaders
Maintaining the Security of Converged Systems
Operational technology (OT) systems manage a wide range of industrial control systems that are targets of terrorists and saboteurs.
Escaping Fake Agile 2.0
Many agencies have become so militant in the day-to-day implementation of Agile that the rituals and documentation become more important than iteration or adhering to the values of the Agile Manifesto. In this article, learn ways agencies can embrace agile practices while still adhering to regulatory requirements.