Quantum Computing: Dissecting How, Why and When
Right now, quantum computing technology is only somewhat helpful. But it has great potential. Here are some possible use cases, as well as a discussion of how close they are to reality.
How Agencies Can Bring AI to Life
Agencies may struggle to bring AI to life. They may face challenges deciding where to house AI infrastructure and when creating guardrails for safe data usage, including bias removal and data authenticity. Best practices can help implement AI safely, securely and effectively.
Digital Technology for Better CX
Private sector technology has raised the public’s expectations for online customer service. Government must catch up. Good solutions call for personalization — and that requires data.
Securing Your Data: Beyond the Cloud
What happens if your only data backup is in the cloud — and the cloud is compromised? Cloud protects against downtime, but not data loss. That’s up to you. Here are some solutions.
How to Improve Security Through Modern Identity Management
A patchwork of legacy identity management systems can lead to security gaps and provide an uneven user experience. Here’s how a modern system can overcome those limitations and provide greater flexibility and more granular controls.
How to Make Generative AI Mission-Ready
For the last two years, people across government have been getting a crash course on generative AI, whether they have wanted it or not. Agencies recognize that generative AI is one of those rare technologies that truly qualifies as a game-changer, and they are looking to understand the extent of its potential as well asRead… Read more »
Providing Digital Forms for 24/7 Service
Government agencies need to make their processes and services accessible to all, but outdated processes can get in the way. Paperwork “can often be inaccessible if it is not clearly written in plain language; if translated versions are unavailable; if it does not consider the needs of people with specific vision, auditory, or cognitive impairments;Read… Read more »
Fall Into Free Professional Development
It’s September, which means it’s time to grab your pumpkin spice latte and fall into our free professional development line-up! From learning about low code to managing your manager and even retooling your resume, we’ve got the newest topics you need to know about. Check out our schedule below and be sure to sign up,Read… Read more »
Delivering Impactful Services
In today’s era of rapidly changing customer expectations, there are three primary ways that agencies using legacy approaches can fail to meet their constituent’s needs: The solution? Moving beyond a traditional customer service framework with a suite of technologies strategically implemented by using human-centered design (HCD). This approach leverages data-driven insights to understand the customerRead… Read more »
Tips for Introverted Leaders
If you consider yourself to be an introvert, you may have at one point come across the misconception that introverts make poor leaders. The truth is, there is a lot of value in tapping into your authentic self and using that as your leadership strength. During the most recent New Supervisors in Government Community ofRead… Read more »