Don’t Let Background Noise Disrupt Constituent Engagements

If call center agents cannot hear and understand what constituents are saying, they run the risk of providing a poor experience and undermining trust.

The Art of Asking Questions in the Hybrid Workplace

When working remotely with limited face-to-face encounters, questions and generative conversations should be more encouraged by leaders

Maintaining the Security of Converged Systems

Operational technology (OT) systems manage a wide range of industrial control systems that are targets of terrorists and saboteurs.

Escaping Fake Agile 2.0

Many agencies have become so militant in the day-to-day implementation of Agile that the rituals and documentation become more important than iteration or adhering to the values of the Agile Manifesto. In this article, learn ways agencies can embrace agile practices while still adhering to regulatory requirements.

What You Can’t Afford to Overlook in the Hybrid Workplace

Accessibility and security are huge factors that impact if an employee can even work remotely. In other words, remote work is not just a choice.

4 Easy Ways to Operationalize Empathy in Your Workplace

Organizational culture thrives when leaders prioritize empathy. These small but mighty steps will make lasting changes to your leadership.

Best of USAJobs August 27

Welcome to the latest edition of GovLoop’s exciting federal employment opportunities roundup for the week of August 27, 2021.

How Data Analytics Complements Institutional Knowledge

“I would look at data and data-informed decision-making as an evolutionary process, not a revolutionary process. It’s not something to be afraid of, but something that can help us all be better at our jobs.”