Driving Digital Inclusion
As jurisdictions invest more heavily in modern digital infrastructures, now is the time to make sure digital inclusion is a purposeful part of any public sector tech strategy.
How Workforce Engagement Management Can Optimize CX
To deliver secure, personalized experiences to citizens, agencies should rely on a cloud contact center that will meet FedRAMP requirements.
Creating a Culture for Transformation at Your Agency
An expert said that agencies aren’t just adopting cloud because it’s different or better but because it unlocks impactful results.
How to Catch a Phishing Attempt
In 2020, at least 113 government agencies were impacted by ransomware attacks at an estimated cost of $913 million dollars.
Time, Staff and Skills Among Challenges Facing Gov Data Departments
Central data offices across government are outnumbered in staff, time and budget. Here’s what they’re trying to do about it.
Storytelling Principles Help Avoid Dreaded Groupthink
Conformity is a success-crusher for any organization. To foster independent thought and rise above mediocrity at work, all you need to do is think like a writer.
How to Identify Extraordinary Leadership
I have worked with extraordinary leaders in my career, and they have helped me to develop into the leader I am today.
Are State and Local Governments Ready to Hand Monitoring Over to AI?
Digital transformation is no longer the wave of the future — it’s standard practice for many agencies today. The key to transformation in these environments is observability.
Make Work More Enjoyable by Being Yourself
Strive to be authentic, because if you want to be the best, you need to be yourself.
Are You Prepared to Serve a Multi-Domain Workforce?
“Cloud initiatives are not going away anytime soon. And the longer that agencies delay getting to the cloud, the more it’s going to cost, and the less return on investment they’re going to see.”