It’s September, which means it’s time to grab your pumpkin spice latte and fall into our free professional development line-up! From learning about low code to managing your manager and even retooling your resume, we’ve got the newest topics you need to know about. Check out our schedule below and be sure to sign up,Read… Read more »
In today’s era of rapidly changing customer expectations, there are three primary ways that agencies using legacy approaches can fail to meet their constituent’s needs: The solution? Moving beyond a traditional customer service framework with a suite of technologies strategically implemented by using human-centered design (HCD). This approach leverages data-driven insights to understand the customerRead… Read more »
If you consider yourself to be an introvert, you may have at one point come across the misconception that introverts make poor leaders. The truth is, there is a lot of value in tapping into your authentic self and using that as your leadership strength. During the most recent New Supervisors in Government Community ofRead… Read more »
Mobile apps offer governments an immense opportunity to provide modern, user-friendly services to constituents. Automated testing can help these apps live up to their potential.
According to a study released by Cyber Threat Intelligence Integration Center, the number of ransomware attack claims worldwide in 2023, rose 73% as compared with 2022. Ransomware and other threats are showing no signs of letting up. If anything, bad actors are more determined, using artificial intelligence and machine learning to aid in their effortsRead… Read more »
Returning to work after having a baby can be challenging, even for experienced mothers. As a manager, there are ways you can help ease this transition back into the workforce to help new mothers navigate returning to work.
Organizations depend on a wide array of tools to support CX, and more tools create more attack vectors. A cloud-based resiliency platform can ensure rapid recovery after an event. Here’s how that works.
Embracing data-driven decision-making in government isn’t just a smart choice — it’s a strategic imperative that ensures accuracy, accountability, and transparency in public service delivery.
A commercial open source database management system empowers agencies to bring to bear the tools of zero trust across their mission-critical data estate.
Government communications are full of acronyms. Here’s how to use them clearly so the public understands your meaning.