How Agile Is Your Cloud Strategy?
Think about all the technology capabilities and internet-connected devices that have not only impacted where employees work but how they work.
How to Take the Wheel and Create Your Own Legacy
A wise person once told me, “You are either the influencer or the one who is being influenced.” Therefore, in order to be the influencer, you must take opportunities that come your way.
The Value of Vulnerability in the Workplace
You might be wondering, given the definition, how can vulnerability, a sucseptibility to possible attack or harm, become your BFF?
How to Get Chatbots Up and Running
In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
Driving Digital Inclusion
As jurisdictions invest more heavily in modern digital infrastructures, now is the time to make sure digital inclusion is a purposeful part of any public sector tech strategy.
How Workforce Engagement Management Can Optimize CX
To deliver secure, personalized experiences to citizens, agencies should rely on a cloud contact center that will meet FedRAMP requirements.
Creating a Culture for Transformation at Your Agency
An expert said that agencies aren’t just adopting cloud because it’s different or better but because it unlocks impactful results.
How to Catch a Phishing Attempt
In 2020, at least 113 government agencies were impacted by ransomware attacks at an estimated cost of $913 million dollars.
Time, Staff and Skills Among Challenges Facing Gov Data Departments
Central data offices across government are outnumbered in staff, time and budget. Here’s what they’re trying to do about it.
Storytelling Principles Help Avoid Dreaded Groupthink
Conformity is a success-crusher for any organization. To foster independent thought and rise above mediocrity at work, all you need to do is think like a writer.