How New Jersey Increased Executive Engagement and Cross-Agency Collaboration
New Jersey’s Department of Environmental Protection saw a surge in harmful algal blooms in lakes and reservoirs so it launched an interactive mapping tool.
How to Best Address Contact Center Needs
Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.
How Tennessee Gave Voice to Its Constituents
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.
How to Respect Red Tape and Encourage Continuous Improvement
Inspecting red tape and the reasons why it exists can help your agency decide whether to remove or reinforce it, ultimately improving your agency’s work.
Shifting Perspective Enhances Your Work Story
Learn how to master this one storytelling essential so you can advance in your career and improve your relationships at the same time.
How Mobile Messaging Can Increase Government Trust
Government to citizen (G2C) interactions are being shaped to serve populations more effectively and gain trust and transparency from citizens.
Your Plain Language Refresher
If you need a refresher on what plain language looks like in practice, this post offers some quick tips and best practices that you can incorporate into your own writing.
Federal Survey Spotlights Employee Resilience, Power of Workplace Flexibilities
Federal employees reported that a key driver of workforce resilience came from front-line supervisors supporting their safety and work-life needs.
Having a User-Centric View of Cybersecurity
The large-scale move to remote work, combined with recent high-profile cybersecurity attacks have forced government agencies to rethink how they invest in and implement cybersecurity practices that are effective yet also user-friendly.
The Great Cybersecurity Compromise of 2021
How can agencies and employees improve their cybersecurity knowledge in a more effective and fun way? Here are some great takeaways.