A Fresh Take on GovLoop Content in 2021
Throughout the year and beyond, you can expect to see key topics elevated across our content, including diversity, equity, inclusion and leadership.
Conducting User Research in Government?
Here is a limiting belief: We are a government organization and don’t think user research is something we can do.
How to Build a More Intelligent Contact Center
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
Clarifying 3 Identity and Access Management Myths
“Identity is not just about protecting people, it is about protecting things like servers that matter to your agency because they are mission-critical.”
How APIs Can Securely Speed Your Agency’s Digital Efforts
What if you didn’t have to choose between today’s technology demands and tomorrow’s needs? What if you could provide value to the public much faster?
Tracking COVID Test Events to Flatten the Curve
Officials at the CDC began realizing that a new, potentially deadly virus was growing rapidly and knew they had to get ahead of it as much as possible.
Brace Yourselves – The Virtual Renaissance Is Coming
If you turn into a curmudgeon whenever you receive a Zoom invitation, here are three takeaways that might brighten your day.
Use Case: Applying TIC 3.0 to Improve Network Performance and Security
Supporting IT for a distributed workforce is tough at all agencies. The latest version of the TIC policy, known as TIC 3.0, has provided relief.
Navigating Grants Management in Times of Crisis
Inherently a complex process, grant management gets even more complicated in times of crisis. The CARES Act exemplifies this.
Cybersecurity in Rural America
It’s simple. If technology is ubiquitous, then so is cybersecurity.