Keep Citizens Informed With Social Media
Check out the 2020 Social for Safety Conference (S4SCON) on Sept. 22-23, 2020, a virtual event that will help public communicators across the country learn social media strategies that are working right now.
How the CDC Used Metrics to Communicate COVID-19 Info Online
At GovLoop’s online training Wednesday, Digital Metrics Lead for the Centers for Disease Control and Prevention (CDC) shared how the agency responded online to communicate COVID-19 information to the public.
6 Months Later: Telework Largely a Plus, GovLoop Survey Finds
By the count of a recent GovLoop survey, public service has held up pretty well six months later considering the unscripted, tumultuous changes of COVID-19.
Against COVID-19, SBA Leveraged Agility, Innovation
A lesson from the Small Business Administration’s experience is that ongoing initiatives toward IT modernization tend to prepare agencies for unexpected emergencies.
Protect Agency Data While Remote
The move to remote work increases agency exposure to adversarial risk. Agencies need to mitigate cybercrime as more of their employees work remotely.
A 3-Pronged Approach for Prioritizing CX
Governments must think holistically about the convergence of CX, digital transformation and secure, adaptable platforms. The efficacy of citizen services depends on it.
When the Pandemic Hit, VA Hit Back with Technology
To learn more about the VA’s pandemic response, we spoke with the director and a senior analyst of the Enterprise Cloud Solutions Office (ECSO) at VA.
4 Ways Cloud Makes the Best Platform for Disaster Recovery
The government has no shortage of data, and an increasing amount of it resides in the cloud, making a cloud-based solution that integrates and manages that data from the start optimal for DR.
How One Question Changed My Career Trajectory
My manager asked me a critical question about my future and was ready to take action based on my response. That question was key to my career growth.
Remote Work Highlights Value of Unified Communications
Today, agencies realize that resilience is about more than disaster recovery and business continuity.