Tools to Support Workers and Improve Delivery of Essential Services
Whether working remotely or in the office, government employees are more efficient and effective when supported by robust collaboration tools.
How a Crisis Center in Texas Improved Its Customer Service Experience
Integral Care of Travis County, Texas wanted to personalize contact center interactions by changing the way its agents engaged with callers.
When Cloud Deployments Stretch Your IT Team’s Bandwidth
When applications are running in a cloud service provider’s environment, there are a lot of other things the government has to worry about.
The Power of Community in Uncertain Times
During uncertain times, what we can find solace in is the power of community — this community. How we support each other is critical.
New Year, New Books
You may have had a New Year’s resolution planned since Halloween, or you might not have come to a resolution about what you’ll eat for dinner tonight. Whether you are the first person or the last, professional development books can motivate you for 2021. Here are five books to ring in the New Year.
Reduce Facility Costs Without Sacrificing the Future
Now, leaders face a difficult problem: How do they lower facility costs while considering a post-COVID-19 future?
911 Is a Treasure Trove of Data – How Do We Put It to Good Use?
Consider all the information passing through 911 dispatch centers on a daily basis: addresses, names, medical conditions and more. What can it be used for?
Build Confidence in Evidence-Based Decision-Making
The best route to evidence-based decision-making doesn’t involve a massive, top-down solution.
Working Securely Everywhere With Zero Trust
More teleworking means agencies must defend a wider attack surface, with applications, data and devices reaching far beyond the network perimeter. Zero trust can help.
How to Manage an Efficient and Secure Cloud
To learn about how agencies can manage the enormous data influx and optimize their cloud journeys, an industry expert offered three key practices.