911 Is a Treasure Trove of Data – How Do We Put It to Good Use?
Consider all the information passing through 911 dispatch centers on a daily basis: addresses, names, medical conditions and more. What can it be used for?
Build Confidence in Evidence-Based Decision-Making
The best route to evidence-based decision-making doesn’t involve a massive, top-down solution.
Working Securely Everywhere With Zero Trust
More teleworking means agencies must defend a wider attack surface, with applications, data and devices reaching far beyond the network perimeter. Zero trust can help.
How to Manage an Efficient and Secure Cloud
To learn about how agencies can manage the enormous data influx and optimize their cloud journeys, an industry expert offered three key practices.
AI Requires a New Approach to High-Performance Computing
The traditional high-performance computing architecture, now decades old, worked well for previous generations. But today’s applications, driven by artificial intelligence (AI), require a new approach.
Finding Hidden Risks in the Supply Chain
Federal agencies must have confidence in a procurement process comprising tens of thousands of suppliers and sub-suppliers.
What to Do When You Can’t Hire Cyber Talent Gaps Away
When you have enough talent, you can be confident about your agency’s capabilities. But most organizations don’t have enough. So, they need to augment their staff with the right tools and procedures.
The 3 Levels of Customer Experience
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
How Virtual Queues Are Transforming Government Services
Waiting in line is something we’ve been conditioned to do — from coffee shops to amusement parks and at government offices with ticket numbers in hand. But then COVID-19 hit.
How Employees of Different Generations View Citizen Engagement
“We need to be thinking about how different age groups will have different needs or expectations. And if we’re not taking that into consideration, then there’s the potential that we could be under-serving one or another group.”