What’s Top of Mind in Government CX?
The way customers interact with you and your agency doesn’t have to be flashy to be effective. Here are some key insights about moving from the concepts of CX to construct.
The Library of Congress’ Friendship-Based Model for Growth
While the Library of Congress offers resources for learners around the country, it has also been maintaining and creating new efforts to keep its workforce building their skills.
From ‘Google, Foogle!’ to Digitally Skilled Employees
The director of human resources at a local public health department shared her stories around upskilling employees and pivoting to virtual trainings during COVID-19.
Name and Tame Imposter Syndrome
Imposter syndrome is a lot like Rumpelstiltskin — a little man that threatens you into submission until you name him. Here are some strategies to overcome imposter syndrome.
How Agencies Can Support Employee Learning Now and Later
If pandemic-induced telework has proven anything, it’s that civil servants can up their digital skills when they need to. They just need the right incentive and the right kind of agency support.
The Future of Digital Media
Digital media is evolving as an important way to get an organization’s message out to the audience. Hear from an expert about upcoming trends.
Mentor You, Mentor Me
Don’t wait for the opportunity to find someone to be your mentor. A mentor can help you become the person that you want to be.
Nurturing Learning and Development Long-Term
COVID-19 has made teleworking increasingly attractive to agencies – so much so, it might become a lasting part of their missions.
Proactively Detect and Prevent Security Threats
The key to mitigating the risk of security threats is leveraging AI-driven analytics to continuously monitor user behavior for proactive threat detection.
How to Have Difficult Conversations
Under extraordinary circumstances of stress, conflict at work is inevitable. Here are some strategies to navigate difficult conversations.