How CMS Used Data to Enhance Citizen Experience
CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
The Elephant in the Room: Overcoming Culture Problems When Teleworking
The topic of telework has long been an elephant-in-the-room conversation at work, even more so in recent days and weeks. But it should not be.
Reach RPA’s Full Potential
A single robotic process automation (RPA) bot can save agencies thousands of full-time employee hours every year. Multiply that across more than 100 bots, and then RPA’s full potential is realized.
How To Socialize When Practicing Social Distancing
The question remains, “How can we fulfill our need to ‘socialize’ when we are supposed to practice ‘social distancing’?” Here are some things you can do to be social in a socially responsible and physically distant kind of way.
No One Wants to Work to Consume: Writing Clear Content
Let’s look at four things we can keep in mind when getting our content ready for the web, print or social media.
Putting Cloud Smart Into Practice at DoD
Cloud Smart is a flexible governmentwide strategy that aligns to the overall vision in the Defense Department (DoD): achieving global dominance as a fighting force.
Manage Change Like A Pro
Check out these change management tips for dealing with change at work.
Financial Systems Implementation Teams: 3 Tips for Public Managers
Many government entities are looking to become more data-driven. This often requires implementing new financial systems software. Choosing the correct system is often challenging.
Survival Skills for the Government Employee
What I have discovered is that we often feel anxiety, stress, panic in times that we are out of control – or perceive a loss of control. What I have also realized is that many of these simple tools can help us in our jobs as government employees.
Healthy Leadership Practices to Cure What Ails You
There’s a lot of pressure on leaders right now. And, I’m sure the last thing you need are more things on your “to do” list. But I truly believe that making time for these three healthy workplace practices will help you and your team thrive, even in the face of unprecedented difficulty.