While You Can’t Buy Every New Solution, Modernization Is Possible When Done Right
Leadership needs to find the highest impact and most valuable solutions to answer employees’ demands and allow for expansion down the road.
Navigating Difficult Conversations With Dialogue
Dialogue is any productive conversation featuring reciprocity and mutual respect between both parties. It’s a tactic that works in and out of your agency.
What the Feds Have Learned About CX Since the 21st Century IDEA
Recent initiatives suggests that the federal government is more focused on strengthening the customer experience (CX) it provides than ever before.
As Cyberattacks Persist, State and Local Governments Look for Federal Support
Cyberattacks on state and local governments continue making headlines because of their detrimental consequences on constituents. At a recent House hearing, experts asked the federal government for better resources to prevent and mitigate threats.
Unifying Digital Workspaces in Hybrid Multi-Clouds
Digital Workspaces combine cloud computing and legacy IT across multiple clouds to keep using traditional technology while adding cloud’s flexibility.
Federal Deputy CIO Details Cloud Smart, Reskilling, Cyber Updates
Federal agencies are moving full steam ahead with cloud adoption — backed by a suite of new policy changes aimed at removing barriers to cloud procurement, security and workforce challenges.
Managing Your Risk in the Cloud With Key Controls
Key controls represent methods for managing vulnerabilities and reducing and mitigating risk. Subsequently, key controls boost cloud security for agencies.
Managing Diverse Content Sources
Most agencies are accustomed to managing PDF files, Word documents and other standard text inputs. But traditional systems for managing this type of content are incapable of keeping up with the growing diversity, increasing size and the volume of unstructured content (video, audio and more) that government employees and citizens are rapidly producing.
7 Signs You Work with a Toxic Achiever — And How to Cope
Toxic achievers are like a large black walnut tree — it produces pounds and pounds of walnuts but nothing else can grow near the tree due to the toxicity of its leaves and root system. They produce, but nothing else lives.
To Meet Human Needs, Think Human-Centric
The public sector is full of buzzwords. Blockchain. AI. Agile. Machine Learning. Human-centered design. Sometimes these words are more fluff than substance. But when these technologies and approaches are implemented thoughtfully and effectively, they transcend mere buzz and can actually lead to successful outcomes. This has been my experience with human-centered design.