Miscommunication: What You Can’t See
Miscommunication is the starting point for most all disagreements. How do we move past that?
What Is the Continuous Diagnostics and Mitigation (CDM) Program?
Government networks are targets of constant cyberattacks, putting data and availability at risk. To strengthen defenses, the Department of Homeland Security (DHS) established the CDM Program.
5 Talking Points About the 2020 Census
The Census Bureau believes that government employees can play a valuable role in encouraging their constituents to respond.
Is Equality Community Outreach for You?
Breaking barriers will help promote equality, increase inclusion, and build participation.
More Than a Piece of Paper: Why Certificates Matter
Some people say that a certificate and fifty cents will get you a cup of coffee, meaning that the certificate isn’t valuable. Prove them wrong… what can you learn today?
Customer Service: The Heart of Public Service
First impressions make lasting impressions and are unlikely to ever change, so it’s important to think about the impression you want to leave in your agency’s customer service.
Volatile Markets, COVID-19, and the Law of Incrementalism
The topic of incrementalism has come to light in recent weeks amidst the intense market volatility being seen around the world in response to the Coronavirus scare. This experience should serve as a lesson to governments and industries around the world when preparing their yearly budgets and designing fiscal contingencies to possible “black-swan” events.
Open Source Accelerates AI Success
For government agencies, AI has the potential to be transformative, providing an unprecedented leap in the ability to manage operations, deliver services and support the mission. But like any new technology, AI requires the right platform.
Coaching Isn’t Just for Sports
With the proper tools and consistent practice (along with a little coaching on the side), you too can be that individual that someone thinks about when the concept of a “great coach” comes up.
Building Empathy to Address Critical Talent Gaps
Building organizational empathy is a strategic element for organizations trying to hire and retain top talent in an increasingly tight labor market.