Searching for a Better Means of Data Management?
As government agencies hash out the challenges that come with making better use of their data, first understanding what they have and where to find it is key.
Asset Management Systems in Natural Resource Management
With our work in natural resource and surface water, we utilize our asset management system in many ways. The ability to spatially conceptualize data helps our team make more effective policy decisions and communicate environmental and resource issues with better clarity.
Improving Customer Experience from the Inside
Transforming the way your agency serves the public is an inside job — one that starts with challenging internal mindsets and processes.
Courageous and Creative Employees Propel Better Government CX
A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.
When Starting New Projects, Don’t Forget to Enjoy the Climb
Regardless of your personality, aptitudes, and preferences, when faced with a new project that looks daunting just remember – the outcome is worth all of the effort you are about to expend. Don’t look at the difficulty, but instead look at the journey ahead and enjoy the climb!
The Customer is King in Government CX
Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
The Recipe for Innovative Government CX
For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.
Finding a Customer Mindset for You
Government employees know this better than anyone, as the services they offer are vital to the public good, and when they are not delivered promptly and cleanly, citizens can be quick to remind agencies in comment sections and feedback forms.
Robotic Process Automation – Embracing the Digital Co-Coworker
There are three impactful ways that RPA can materially improve the work life of the federal worker.
5 Strategic Considerations for Successful IT Modernization in Your Agency’s Enterprise
Regardless of which role you play, the IT infrastructure is a key component in your city and your residents rely on you to protect, maintain, and improve it.