When Improving Citizen Experience Means Saving Lives
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.
To better understand how VA is tackling CX internally, GovLoop sat down last fall with VA’s Dr. Lynda Davis, Chief Veterans Experience Officer, and Barbara Morton, Deputy Chief Veterans Experience Officer.
When you’re looking for new ways to solve tough problems, a hackathon might be your answer.
GovLoop highlights some of the more interesting and exciting opportunities available on USAJobs.com in a blog post each week.
Organization culture exists whether you commit resources to it or not.
Big data, as it’s called, has taken over government and forced agencies to piece together policies and practices that will allow them to manage all of their incoming information securely.
Take our quiz and get matched up with the NetxGen sessions that are right for you!
Time after time, I discussed my career aspirations with coaches, mentors, and my boss. What I forgot to do was consult with myself.
Leaders need to get the word out about their or their organization’s vision in multiple ways — and keep the message going. So how do you achieve this? Try these tips.
“People felt like City Hall wasn’t working with them. It was almost working against them.” In Yorba Linda, CX was a problem.