6 Principles for Building Trauma-Informed Communities
Just as communities can collectively experience trauma, they can also be a tremendous resource for resilience and healing.
How Do You React as a Leader?
If creativity, vulnerability and innovation are to be embraced, those in leadership can’t freak out when certainty is unavailable to them. How leadership reacts will have ripple effects that impact everyone under them.
How I Save Over $427 a Year with WAEPA
It was only until I joined the private sector that I heard about WAEPA, a nonprofit that’s been exclusively serving civilian federal employees with group term life insurance for more than 75 years.
A New Twist on Managing Government Technology
In a world where there is literally nothing I cannot learn from my smartphone, I expect my government to be connected too. In doing this, it is important that governments continue to find the sweet spot between innovation and security without compromising accessibility and efficiency.
The Ripple Effect of Driverless Cars: Ethics, Spending, Policy and Tech
Autonomous vehicles are much closer to hitting the market than many realize, but while manufacturers and technologists try to fine-tune the machines, governments are fine-printing the regulations that will legislate the automobiles of the future.
How a Writer Built One of Government’s Most Awarded Chatbots
The websites themselves are incredibly intuitive and easy to use, led by a simple extra project that a technical writer took on.
Keeping Jargon and Acronyms In Their Place
Jargon and acronyms have their place within professions. Just remember to keep them in their place when communicating with those outside your profession.
Trello is the New Kanban for Teams
Using Trello as a Kanban for teams is a great solution for team project management.
Implementing CARE in the Workplace
Some may think the workplace would be better with increased promotion opportunities, better leave policy, frequent breaks, or change in management. But very seldom do we think of how to improve the workplace through our interactions with colleagues. Here are some ways to do just that.
The Evolution of 311 and Government Customer Service
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.