The Recipe for Innovative Government CX
For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.
Finding a Customer Mindset for You
Government employees know this better than anyone, as the services they offer are vital to the public good, and when they are not delivered promptly and cleanly, citizens can be quick to remind agencies in comment sections and feedback forms.
Robotic Process Automation – Embracing the Digital Co-Coworker
There are three impactful ways that RPA can materially improve the work life of the federal worker.
5 Strategic Considerations for Successful IT Modernization in Your Agency’s Enterprise
Regardless of which role you play, the IT infrastructure is a key component in your city and your residents rely on you to protect, maintain, and improve it.
When Improving Citizen Experience Means Saving Lives
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.
Q&A With the Veterans Experience Office
To better understand how VA is tackling CX internally, GovLoop sat down last fall with VA’s Dr. Lynda Davis, Chief Veterans Experience Officer, and Barbara Morton, Deputy Chief Veterans Experience Officer.
You Can Hack That: Host a Hackathon to Ideate, Innovate and Motivate
When you’re looking for new ways to solve tough problems, a hackathon might be your answer.
Best of USAJobs June 7
GovLoop highlights some of the more interesting and exciting opportunities available on USAJobs.com in a blog post each week.
How Are You Contributing to Your Organization’s Culture?
Organization culture exists whether you commit resources to it or not.
Why HHS Needed a Shift in Mindset to Optimize Its Data
Big data, as it’s called, has taken over government and forced agencies to piece together policies and practices that will allow them to manage all of their incoming information securely.