Changing a Culture of Lowest Price to Best Value for Coming ESG Demands
Agencies need to consider more than just the lowest price when bidding for goods and services. In the end, what bidder will provide the best value?
Agencies need to consider more than just the lowest price when bidding for goods and services. In the end, what bidder will provide the best value?
In government, a karass (a term borrowed from Kurt Vonnegut) is a group of people hidden in an organization who can help us. Everyone’s karass is built on genuine relationships, often in unexpected places. Here’s how to cultivate yours.
While initial defense strengthening involves cybersecurity awareness, MFA, and device patching, the future lies in embracing zero trust principles. As technology evolves, our defenses must evolve too. By challenging traditional notions of trust and overhauling our cybersecurity approach, we can effectively mitigate the ever-growing risks of cyber threats.
You can improve customer service even if you’re not in charge. Here are three ways to make a difference.
This article outlines the importance of mobile device security.
This article outlines ransomware risks to agencies and how to combat them.
A recent Equal Employment Opportunity management directive (MD-715) is a roadmap that helps federal agencies create and maintain inclusive workplaces. Here’s how MD-715 does it.
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
Artificial intelligence and machine learning are creating an opportunity for government to make services much more available and improve user experience. But they need to be adopted mindfully.
Here’s a brief look at the obstacles to good digital service.