3 Things Agencies Must Do to Improve CX
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
As a leader or a communicator, are you challenged to motivate others to act? Here are tips on how to communicate effectively utilizing adult learning theory to change behavior.
You won’t magically know what job will be the best fit, but there are several tools you can use for finding a job that will let your strengths shine.
Worried about romaine? Blockchain can help government tackle the food safety challenge with greater end-to-end transparency and accountability.
Changes in federal government keep coming fast. That’s why GovLoop gives you monthly recaps of federal news that may affect agency management and employment.
The author of Moneyball and The Blind Side takes a look at the Trump transition team – and then at government itself.
A true leader does not operate with authority, but with skills that include partnership and inspiration.
Your website is your chance to make that first impression. How your customers view its design, navigation and content could be the difference between attracting new residents and businesses, or losing them to another agency.
Let’s be honest. Most government websites are static and stale. Wouldn’t it be nice if they were more… conversational? Take a closer look at government’s first conversational website.
There are many factors to how holidays are handled in the workplace. Work schedules and demands, time off, decorations, and holiday parties all factor into how the season is incorporated into an office space and received by the employees who work there.