Are You Braced for a Potential Breach?
This blog addresses real-life examples of creating a prioritized cybersecurity upgrade plan.
EX for What? 3 Things You Need to Know About Employee Experience
In reality, there is no shortage of uniquely broad definitions for EX — as a field of knowledge, empirical study of the subject is still in its infancy and there is no consensus on a common definition. However, most characterizations agree on a couple things.
Every Project Needs a Plan
Good CX isn’t having a well-staffed CX office: It’s having CX inform every decision throughout the organization. CX needs to be a priority — and a core capability — in every department.
Feeling Like You Belong
“Belonging” has emerged as an important objective of its own, one way to ensure the diversity and equity of groups and communities. Here’s what belonging means and how one town is making it happen.
Building a Pivot-Ready Organization
Moving to cloud-based services can help agencies respond more swiftly and efficiently to change. But it requires a clear strategy. Here are tips on how to build yours.
August Online Training Opportunities
Discover GovLoop’s professional development opportunities for August.
Moving Beyond Legacy IT
Some organizations haven’t fully embraced the cloud; others still run key operations on Windows XP. But all have challenges to overcome.
Choosing Tech for CX Improvement
When agencies want to improve customer experience, they often need to add or upgrade technology. Here are some pointers for choosing.
Applying Lessons of Constituent Engagement From Congressional Research
Agencies need clear guidelines and processes to track and respond to constituent communications. But as the types of communication expand, agencies need to innovate.
The Chain of Command is a Two-Way Street
The chain of command goes both ways: an important thing for managers to remember in order to lead high-performing teams.