Indiana BMV Builds on Three Pillars to Drive up CX
An overwhelmingly unpopular state agency transformed itself — through IT innovation — and now enjoys a 98% customer satisfaction rating.
An overwhelmingly unpopular state agency transformed itself — through IT innovation — and now enjoys a 98% customer satisfaction rating.
This guide offers five in-depth steps you can take to boost productivity, as well as advice for government and industry peers.
In today’s world, people need to understand their agencies’ data landscapes — including the data sources, quality, integration and security, and the value it brings to the business.
Citizens expect Instant, correct, and trusted answers from government agencies when they look for information on the agencies’ websites. Natural language interfaces fulfill this need.
Improving employee engagement and customer experience are both key goals for the Biden administration. The success of customer experience depends greatly on efforts to improve employee engagement. Research has shown again and again that happy employees can equal happy customers.
This guide offers a comprehensive look at cybersecurity to prepare your agencies for upcoming challenges and threats.
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
Federal acquisition rules can be a complicated business. Here’s a primer on what time-and-materials and labor-hours contracts are and why they’re so important.
Your personal brand can help distinguish you in your field and advance your career. Here’s what a personal brand is, and how to harness its power.
To bridge the gap between talking about DEIA and taking action, leaders must investi in personnel, technology and systems.