Improving the Citizen Experience With Government
Improving public trust in government is a long road, and customer experiences will make or break your attempts.
An Interview With Boston’s New Incident Manager
This past week, I sat down with Carissa Sacchetti, our new Incident Manager, to discuss her role and the department’s vision around incident management.
Empowering ‘Highly Sensitive’ Employees
“Highly sensitive” (HS) people process information differently than others, so small discomforts can cause them severe distress or even depression.
4 Ways to Amp Up Your Emotional Intelligence (EI)
The ability to show empathy, find possibilities in challenges, positively influence others, mitigate conflicts, contribute to team efforts, and inspire others to be their best are powerful tools for anyone with a desire to lead.
As Budgets Shrink, IT Departments Benefit From Creative Modernization
The call to reduce expenditures is a golden opportunity to strengthen the customer experience through creative modernization.
Meet the Govie Who’s Fighting Counterfeiting With Nanomaterials
Nanomaterials can be used to create unique patterns on products for identification, using markings that are impossible to replicate.
Cutting Through Red Tape With The Cloud
Cloud managed services strengthen in-house operations and IT systems by services offered on a third-party operated cloud.
OMB Directs Robotic Process Automation in Federal Agencies
Federal agencies have been directed to move toward robotic process automation (RPA) in an effort to reduce the burden of low-value work.
Equipping the Federal Workforce for Mission Success: It Starts with the Right Technology
To achieve end-to-end transformation across a diverse workforce, employees need devices that maximize productivity.
Imposter or Incorrect?
Are you truly suffering from imposter syndrome, or might it be something else?