The Importance of Teaching them to Fish in Tech Support
It’s just as important to teach the customer to fish and solve their own problems as it is to fix the technology.
Need Help With Policy? Ask an Academic
There are scholars out there who are waiting for their work to be translated into policy.
How Governments Make IoT Work for Them
IoT is the network of physical objects that can connect and exchange data, providing near limitless possibilities for new programs.
Writing to Meet Your Reader’s Needs
Writing to provide clarity is crucial to a reader’s comprehension.
Knope Vs. Pope: Which Public Servant Are You?
We’ve created this fun, interactive quiz to help you find out who your public service counterpart is.
A Hiking Guide for Your Career
Nearly four months ago, I hiked from the South rim, to the Colorado River, and back to the South rim – all in one day. During my achy, week-long recovery from that 15-hour adventure, I began to realize the lessons I’d learned also applied to my career “hike”.
Recruiting and Retaining Employees in the Public Sector
Agencies understand that delivering services to the people they serve requires staff who understand and are passionate about that mission. Recruiting and retaining talent is important to the success of government organizations in providing these services.
Modern IT Program Management: An Introduction
Oversight is a critically important function. But it is a function that can become bloated and wasteful, or ineffective.
Make A Personal Sick and Vacation Leave Budget In 3 Easy Steps
Everyone should make a personal sick and vacation leave budget to help plan their leave, build a time-off safety net, and not get caught off guard.
Bridging the Gap Between Old and New
These three quick win approaches will help move your agency into a modern infrastructure for the future.