Think of Your Constituents as End Users
Community engagement increases when agencies think of residents as end users, not just beneficiaries of government services.
Conversations With CXOs: Nathan Tierney
Nathan Tierney is the Deputy CIO and Chief People Officer for the Office of Information Technology (OIT) in the Department of Veterans Affairs (VA). A veteran of the Army Special Forces, roughly five years in private sector leadership roles and author of books on health care value management, here are some lessons he’s learned about… Read more »
A Plan for Access in Arkansas
Arkansas Courts needed a better case management system. So they built their own, to save money and get the features they need.
Caring for Survivors of Violence in the Cherokee Nation
More than three-quarters of Native American and Alaska Native adults are victims of violence in their lifetimes. A Cherokee Nation program, called ONE FIRE, is providing both immediate and long-term resources to victims.
The PRICE Act — A New Mandate to Innovate Acquisition Processes
A recently enacted law, the PRICE Act, is making it easier for federal, state and local government acquisition teams to find innovative ways to address their procurement needs. Central to the effort is the Department of Homeland Security’s Procurement Information Lab.
Mitigating the Effects of Government Shutdowns on Federal Workers: Part One
The constant threat of a shutdown is not merely a bureaucratic inconvenience — it takes a toll on the health and efficiency of government workers. Here are some ways to prepare.
A 21st-Century Education in Ohio Prisons
Education can make a big difference for people leaving prison. Here’s how one state is using tech increase the options for incarcerated students.
January Online Training Opportunities
Check out our free online professional development training opportunities for January.
Unleash Policy Success & Craft Effective and Implementable Policies
Putting policy analysis into your policymaking empowers you. You are better able to make well-informed, evidence-based decisions, and enhances the likelihood of achieving desired policy outcomes.
Travis County Makes Audits Less Taxing
Travis County, Texas, is legally required to audit its property tax refunds, but a heavier workload (and no additional resources) made that increasingly difficult — until the auditor’s office implemented a new automated analytics tool, that is. Processing time has plummeted by 91%, among other dramatic achievements.