Improving Citizen Services With AI in Mississippi
To improve customer experience and cut back on unnecessary costs, the state decided to automate some of its search processes with a chatbot named Missi.
5 Reasons You Should Be a GovLoop Ambassador
The six-month program comes with lots of perks and opportunities to help you grow in your career while also helping to spread the good news about GovLoop.
Quick Tips for Driving Productive Debate
When we make quick decisions in relative isolation, others are left in the dark trying to understand the rationale behind the decision. The result being delays in execution. That’s why becoming a Debate Maker is key to improved leadership.
What Smart Communities Can Learn From the Flu
What can government and smart communities learn from the flu? You’d be surprised.
The Journey to a Better Citizen Experience
The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.
Maintaining Agility Without Sacrificing Security
As government agencies increasingly turn to SecOps, they are also turning to the cloud and seeking the assistance of commercial cloud service providers to successfully migrate their platforms. Agency leaders will also need to continue refining security-based techniques to lower their risk profiles. More importantly, agencies should view cloud adoption as an extension of their… Read more »
So Much Can Be in the Detail (Assignments)
If you’re a current fed looking for a new job, consider also looking for detail assignments.
One Resolution Down, Countless More To Go
Are you an introvert? Here are some resolutions that may help expand your network.
10 Years, Moving On, & More Awesomeness
10 years of GovLoop, and some news from our founder, Steve Ressler.
Workplace Safety for Lone Workers
We, as representatives of government entities owe – to ourselves and our customers – an environment with hazards mitigated to the best of our abilities. Enhanced security and safety measures not only encourage a healthy morale among employees but also promote the image of government as responsible and accountable community partners.