4 Ways to Make the Case for Customer Experience
If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users?
Advice to 25-Year-Old Me
Use this framework to help you make better career decisions.
Observations From an Armchair Hurricane Responder
We will never halt the commentary of armchair catastrophe pundits, but we sure can lessen the number of claims they make, by taking advantage of the best in class tools that digital transformation offers.
Apply to GovLoop’s Featured Blogger Program!
Are you a writer? Show us your writing chops and apply to be a part of GovLoop’s Featured Bloggers Program!
Making Customer Experience a Priority at Your Agency
We asked government employees about the state of CX at their agencies and how it compares to the private sector. Here’s what they said…
Improving Productivity Through IT Innovation
For Thursday’s online training, “IT Innovation and How to Get There,” GovLoop brought together experts Shashank Khandelwhal, Director of Cloud.gov at 18F, and Jason Adolf, Industry Practice Lead for Appian’s Federal Business, to discuss some of the challenges of digital transformation and strategies to achieve innovation.
The Evolution of State & Local Employee Initiated Spend Management
Knowing the challenges that state and local agencies currently face with their existing solutions for tracking and reimbursement, what would make government employees and managers happier in terms of managing employee initiated spend? And will that path forward be easy, or are there challenges along the way?
How to Run Brainstorming Sessions in Government: Part 2
Brainstorming sessions that are not well planned and executed are a waste of everyone’s time. Here are some of our tips and tricks to make sure all your meetings run smoothly.
The Vision & Challenges of a Smart Community
A truly smart community is one that can avail the right technologies to manage its assets more effectively and efficiently. In this type of environment, government employees are able to move from tactical and repetitive tasks to strategic and value-added roles.
Do What You Love?
It’s important to remember that it’s okay not to be sure, and not to have an answer to the question, “What do you want to do for the rest of your life?” It’s okay if your first job or first major internship isn’t necessarily the career of your dreams.