The Impact of Cloud and Automation in Government
Experts argue that the benefits to cloud and automation are greater than the difficulties. Panelists discussed this in a recent online training.
Engaging Employees in the Customer Service Mission
Employee engagement is the first step to a successful customer service journey, because agency personnel are the people who will actually create and deliver services to constituents. When morale declines, so does productivity and service. On the other hand, when engagement is high, your employees will be driven to provide exceptional experiences that serve the… Read more »
Fixing the Perception of Mistrust in Government
The perception that government cannot be trusted is a very real problem. What can you do to help restore citizen trust?
4 Steps to Navigate Your Quarter-Life Crisis
While these steps are no silver bullet to overcoming your quarter-life crisis, they will help you navigate this difficult time. Embrace the uncertainty and know that this period is only temporary. Keep in mind that you are not alone and you will come out of it a more weathered, experienced and insightful professional.
Hoarding or Purging: What’s a Leader to Do?
Leaders need to know what they should hoard and what they should purge. The key is finding the right balance in terms of time, people and guiding principles.
3 Must-Have Leadership Qualities
The basic question that I ask when answering whether I consider someone a leader or not is whether people are following them.
Procurement: Getting The Most Out Of Your Demo Day
Choosing a new technology vendor will impact your agency for years. By taking note of the suggestions above, agencies can capitalize on their in-person interactions with potential vendors, from meeting prep to live demos and Q&A. If you can make potential vendors prove their worth on demo day, you can be that much more confident… Read more »
Increasing Efficiencies Through IT Consolidation in Louisiana
Like many state and local enterprises, Louisiana is grappling with various legacy systems. Some are almost 40 years old, and with each comes countless applications.
5 Ways to Improve Succession Planning
Succession planning is one of those critical tasks that organizations know they need to do. But few do it well — if at all.
The Best Online Government Trainings to Take in 2018
The new year is almost here. That means it’s time to plan your professional development in 2018 with GovLoop’s list of the best online trainings for government employees.